How To Submit A Ticket
Whether you need guidance or have questions, our support team is here to help. Submitting a support ticket is easy and ensures you receive prompt and accurate assistance.
You can submit your request via e-mail or fill out our support form.
1. Email Support:
If you prefer the convenience of email, you can reach out to our support team directly at [email protected]. Simply compose an email detailing the nature of your issue and any relevant information that will help our team better understand and address your concern. Make sure to include your website’s URL and any relevant account details. Our support team will review your email and respond as soon as possible.
2. Fill out the Online Form:
To streamline the support process, we’ve also provided an online support ticket form. Follow these steps to submit your request:
- Visit our support ticket submission page at: https://www.sitesmartmarketing.com/submit-a-ticket/
- On the form, you’ll find fields to enter your name, company, website name and URL (page address), the issue, and a detailed description of the issue you’re facing. Please provide as much information as possible to help us address your concern accurately.
- If there are any attachments or screenshots that can help us understand the problem better, you can also upload them through the form.
- Once you’ve filled out the form, double-check the information you’ve provided to ensure accuracy.
- Please put in the email address you would like us to contact.
- Click the “Submit” button to send your support ticket to our team.