Heads Up: Someone Is Impersonating Site Smart Marketing

We hate to be the ones to bring this up, but we’d rather you hear it from us than find out the hard way: scammers are impersonating Site Smart Marketing (including our team members) and reaching out to businesses trying to collect fraudulent payments for “website services.”

We take this seriously—for your sake and ours—so here’s what’s going on and how to protect yourself.

What Emails To Look Out For

Someone outside our company is sending emails pretending to be from Site Smart Marketing. These emails often use real details—your company name, your website, and information about our team—to sound convincing. They typically claim your website has an urgent problem (something involving WordPress, SSL, security, plugins, “compliance,” or similar technical-sounding language) and pressure you to pay for an unexpected service or package to fix it.

These emails are not from us. We don’t sell surprise “compliance” packages, and we don’t email you out of the blue demanding hundreds of dollars to keep your website online.

We currently believe the scammers are pulling publicly available information from the internet—company websites, social media, search results—to make their messages look legitimate. The fact that an email contains accurate details about your business does not mean it’s actually from Site Smart Marketing.

How to Spot That An Email Is A Scam

Genuine emails from us will always come from an @sitesmartmarketing.com address. If a message claiming to be from our team arrives from Gmail, Outlook, or any other outside provider, treat it as fake—no matter how convincing it looks otherwise. Other red flags we’ve seen include mismatched branding or colors, a sense of urgency around your website “shutting down,” and requests to pay an invoice that’s outside our normal billing process.

The single most reliable way to check: look at the sender’s actual email address. The scam email we’ve seen is [email protected], which is not an email we’ve ever used. If it’s not @sitesmartmarketing.com, don’t engage with it.

How We Actually Do Business

We won’t blindside you with a scary email demanding payment. If we ever identify additional work that needs your approval, we’ll reach out through your usual point of contact and add it to your next monthly invoice, or ask you to call our office to authorize it. For new projects, we use a proper electronic agreement process — never a random payment link in an email.

If you’re ever unsure whether something actually came from us, don’t use any contact info in the suspicious email. Contact our office directly using the info you already have.

If You Get One of These Scam Emails

We know, it’s hard to know the perfect response to getting a scam email, even if you know that’s what you have.

• Don’t reply, click any links, open attachments, or fill out any forms.
• Don’t hand over passwords, credit card numbers, or login info.
• Don’t pay any invoice or payment request from a [email protected] address.
• Report it as spam/phishing and block the sender.
• Forward it to us so we can add it to our records.

If You’ve Already Responded To The Scam

If you’ve clicked a link, filled out a form, shared login or financial info, or paid an invoice tied to one of these messages, please contact us using the information right away. Don’t delete the original email — forward it to us as-is, since it helps us document what’s happening.

Don’t Worry, We’re On It

We’re working on getting this sorted. Your trust means everything to us, and we’re not going to let scammers cash in on it. Thanks for reading this, staying sharp, and helping us look out for the rest of our customers too.

Questions? Something feel off? Give us a call — we’d rather field ten “just checking” calls than have one of you get scammed.